How can we help?

Open the booking in your account and choose the cancel option. Cancellation terms — including deadlines and any fee — depend on the listing and the partner, and are shown before you confirm the cancellation. Contact support if you need a hand.

Refunds are processed through Stripe once the partner or the system confirms the cancellation. How long the funds take to reach your account depends on your bank and card. You can track the refund status from the booking overview.

Required documents depend on the rental type and the partner's terms. Check the listing before booking: the partner may require ID, an appropriate driving licence, or a boat operator licence. If a deposit is required, check which payment methods the partner accepts at pickup.

Where required, the partner sets and collects the deposit at pickup; Enzzo does not collect it. The amount, payment method, and return conditions depend on the listing and partner. Check the published terms before booking and clarify them with the partner before pickup.

Pay for the online rental through Stripe using the payment methods shown at checkout. Any required deposit is handled separately by the partner at pickup under the listing terms; the partner determines accepted deposit payment methods.